Returns & Exchanges
At TideWe, we stand by the quality of our outdoor gear and offer a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. Whether it is a sizing issue or a change of heart, we are committed to making your exchange or refund process as smooth as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is in unworn and brand-new condition.
Ship It Back
Print your prepaid shipping label provided by the portal, securely attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing