Frequently Asked Questions
Everything you need to know about TideWe gear and services.
What is the status of my order?
Once your order is shipped, you will receive an email notification with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery progress.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size chart. We recommend measuring yourself and comparing those figures to our guide to ensure the best fit for your outdoor adventures.
Are TideWe products covered by a warranty?
Yes, we stand behind our quality. Most TideWe products come with a one-year limited warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and installment payment options like Affirm or Klarna.